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1. Click on Start - Programs - McAfee (older versions may be listed under Network Associates) and select Virusscan Console
2. Select Help - About...
3. The Created On date indicates when McAfee first published the update to the public. This is the best way to see if you are current. Generally, the updates are published weekly, every Wednesday at 4:00pm, but also at additional times as required.
4. If your Virusscan software is not up-to-date, immediately Update your Virusscan

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1. Click on Start, select Control Panel
2. Double-click on add/remove programs
3. Find the McAfee Antispyware Enterprise Module and select by single-clicking.
4. Click the 'Remove' button, located to the right
5. Once uninstallation is complete, proceed with VirusScan uninstallation following the same steps
6. Reboot your computer before installing a new version of VirusScan

For Windows Vista

1. Click on Start, select Control Panel
2. Double-click Programs and Features
3. Find the McAfee Antispyware Enterprise Module and select by single-clicking. If the 'Antispyware' module is not present, you can remove McAfee VirusScan at this point
4. Click the Uninstall button, located at the top
5. Once uninstallation of the 'Antispyware' module is complete, proceed with McAfee VirusScan uninstallation following the same steps
6. Reboot your computer before installing a new version of Virusscan

1. Double-click the downloaded VSCAN85.exe file to start the installer.
2. At the McAfee VirusScan Enterprise Setup screen, click Next.
3. At the McAfee Licensing screen, spill down the choices under the 'License Expiry Type' and select the Perpetual licensing option. Then select the 'I Accept' radio button at the bottom of the screen, and click OK.
4. At the 'Select Setup Type' dialog box, leave the default radio button selected to indicate a 'Typical' installation, and then click Next.
5. In the 'Select Access Protection Level' dialogue box, leave the default radio button selected to indicate 'Standard Protection' and click Next.
6. At the 'Ready to Install' screen, click 'Install'.
7. Wait at the Installing McAfee VirusScan Enterprise screen while the files are installed. A status bar will be displayed as shown so you can follow the progress of the installation.
8. When the installation has completed successfully, click Finish to complete the installation. VirusScan will immediately proceed to run its AutoUpdate cycle to check for the latest virus definition (DAT) files. You will need to be connected to the Internet for this step to complete.
9. At the 'Update in Progress' screen, wait for the process to finish. Status messages will be displayed in the window.
10. Once the Updates are completed, you may click the button labeled Close or let it close itself once the timer reaches zero.
11. At this point the installation process is complete. Your installation is pre-configured to automatically update itself daily, providing your computer is turned on and you have an internet connection. You can also obtain the updates at any time by clicking on the Viruscan icon on choosing 'Update Now..'
12. Congratulations! You have successfully installed VirusScan Enterprise Edition 8.5!

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1. Click on Start - Control Panel
2. Double-click on add/remove programs
3. Find the McAfee Antispyware Enterprise Module and select by single-clicking.
4. Click the Remove button, located to the right
5. Once uninstallation is complete, proceed with Virusscan uninstallation following the same steps
6. Reboot your computer before installing a new version of Virusscan

1. Double-click the downloaded VSCAN8.exe file to start the installer.
2. At the McAfee VirusScan Enterprise Setup screen, click Next.
3. At the Network Associates Licensing screen, select the Perpetual licensing option, as the University now has a Perpetual License Agreement with Network Associates. Also select the I Accept... option on the bottom of the screen, and click the button labeled OK.
4. At the Select Setup Type screen, leave the default selection to indicate a Typical installation, and then click Next.
5. At the Ready To Install screen, click the button labeled Install to proceed with the installation.
6. Wait at the Installing McAfee VirusScan Enterprise screen while the files are installed. A status bar will be displayed as shown so you can follow the progress of the installation.
7. At this final setup screen, the Update Now box is selected as shown. Click the button labeled Finish to complete the installation. VirusScan will immediately proceed to run its AutoUpdate cycle to check for the latest DAT files. You will need to be connected to the Internet for this step to complete.
8. At the McAfee Updater screen, wait for the process to finish. Status messages will be displayed in the window.
9. In the McAfee Updater screen, once the Update Finished message appears, you may click the button labeled Close or let it close itself once the timer reaches zero.
10. At this point the installation process is complete. Your installation is pre-configured to automatically update itself daily, providing your computer is turned on and you have an internet connection. If the computer you are using does not have an internet connection, you may obtain the updater files from the IT Service Center at the Dimond Academic Commons, Dimond Library. If your computer was turned off when the update was supposed to occur, your computer will run the missed task after waiting 10 minutes.
11. Congratulations! You have successfully installed VirusScan Enterprise Edition 8!

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1. If you do not already have it, please be sure to download the latest version of the application and install it before proceeding.
2. If you are running Windows XP Professional or Windows XP Home, please disabled the system restore feature then boot into safe-mode by right-clicking 'my computer', selecting properties, and going to the system restore tab at the top. Check off the box that says 'turn off system restore on all drives'. Otherwise, simply boot into safe-mode.
3. Boot into Safe Mode with Networking by restarting your computer and repeatedly hitting the F8 function key at the top of your keyboard every half second. A black and white screen should appear. If a Windows screen appears, reboot your computer and repeat the previous step.
4. Select Safe Mode with Networking from the menu presented and then select your Operating System (Windows XP, 2000, 98, ME) when prompted. You will now boot into safe mode. Be patient, it may take several minutes to load Windows. If you are unable to boot into Safe Mode, please call 862-4242 for assistance as a scan in "normal" mode may be futile.
5. Click on Start - Programs - McAfee and select Virusscan Console


6. Double-click Full Scan
   Virusscan 4.x: Double-click Scan my Computer


7. Click Start to begin the scan
   Virusscan 4.x: Click Run Now


8. Once the scan is complete, click OK or Close to finish


9. Depending on your disk drive size, this scan may take over 45 minutes to complete. Follow the on-screen instructions as they appear throughout the duration of the scan


10. If viruses are detected, Virusscan will attempt to remove the infected files. If you encounter any difficulty in removed a virus or another error message, please contact the Help Desk at 862-4242


11. If no viruses are found, the scan engine will display no viruses found and you may close the window
12. Be sure to re-enable the system restore feature if you are running Windows XP Professional or Windows XP Home at this time and plug the network cable back into the system. Otherwise, simply plug the network cable back in.
13. Restart the system.
14. Please refer to the follow-up Articles for more important information.

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1. Click on Start - Programs - Network Associates and select Virusscan Console


2. Double-click AutoUpdate


3. Click on Update Now to begin the update
   NOTE: Virusscan 4.x users click Run Now


4. Once the update is complete, click OK or Close to finish

1. Click on Start - Control Panel
2. Double-click on add/remove programs
3. Find the McAfee Antispyware Enterprise Module and select by single-clicking.
4. Click the Remove button, located to the right
5. Once uninstallation is complete, proceed with Virusscan uninstallation following the same steps
6. Reboot your computer before installing a new version of Virusscan

1. Go to the control panel, by clicking Start, select Settings, click Control Panel.
2. Double-click the Add/Remove Programs control panel.
3. On the list of programs you will see McAfee VirusScan. (or another installed anti-virus product). Click on it to highlight it, and then click on the Add/Remove button. Follow the instructions on the uninstaller screen.
4. Click Next, then Finish. If prompted to remove the shared components of McAfee's, you may click Yes to each of them.
5. Restart your computer.

1. Go to the control panel, by clicking Start, select Settings, click Control Panel.
2. Double-click the Add/Remove Programs control panel.
3. On the list of programs you will see McAfee VirusScan. (or another installed anti-virus product). Click on it to highlight it, and then click on the Add/Remove button. Follow the instructions on the uninstaller screen.
4. Click Next, then Finish. If prompted to remove the shared components of McAfee's, you may click Yes to each of them.
5. Restart your computer.

1. stop VirusScan (or any anti-virus program) from running in the background. To stop VirusScan, exit out of the VirusScan Shield and Magnifying Glass icons by your clock, in the lower right-hand corner of the screen: RIGHT-mouse click each of these icons, and LEFT-click Exit in the context menu.
2. Go to the control panel, by clicking Start, select Settings, click Control Panel.
3. Double-click the Add/Remove Programs control panel.
4. On the list of programs you will see McAfee VirusScan. (or another installed anti-virus product). Click on it to highlight it, and then click on the Add/Remove button. Follow the instructions on the uninstaller screen.
5. Click Next, then Finish. If prompted to remove the shared components of McAfee's, you may click Yes to each of them.
6. Restart your computer.

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1. Right-click My Computer, and then click Properties.
2. Click the System Restore tab.
3. Check the "Turn off System Restore" or the "Turn off System Restore on all drives" check box.
4. Click Apply.
5. Click 'Yes' when asked if you want to turn off System Restore.
6. Click OK.

1. Click Start.
2. Shut Down.
3. Choose Restart.
4. While the computer is booting, hold down the F8 key.
5. Choose 'Safe Mode' from the menu. If you login with a network account, choose 'Safe mode with Network Support' instead.

1. Double click the downloaded Stinger file, to bring up the following window.
   
2. Before scanning, set the preferences by clicking the blue Preferences icon. Set your Preferences according to the following window, then click OK.
   (Note: This step will create a stinger.opt file, that can be deleted once you have finished using Stinger)
3. Back at the initial screen, click Scan Now to execute a scan. Please wait while Stinger scans.
4. If you need assistance with the results of a Stinger scan, please call the CIS Call Center at 2-4242.

1. Reboot the system in regular mode.
2. Right-click My Computer.
3. Click Properties.
4. Click the System Restore tab.
5. Uncheck the 'Turn off System Restore" or the "Turn off System Restore on all drives" check box.
6. Click Apply.
7. Click OK.

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1. Click on the Apple menu icon and select Software Update.
2. Click the Check Now button to check for available updates (this may start automatically).
3. When check is complete, check all items and click Install to proceed.
4. If necessary, restart the computer after all updates have been installed.

1. Click System Preferences, locate Software Update, and then double click it.
2. Check the box next to Check for updates: and then set the drop down menu to "Daily"
3. Select a setting. Apple recommends selecting Download important updates in the background.

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1. Open Internet Explorer and select Tools - Windows Update.
2. Click the Express button for High Priority Updates (Recommended).
3. After Checking is complete, click the Install Updates button to proceed and begin the installation process.
4. Updates are now being downloaded and installed.
5. Once installation is complete, you may need to restart your computer.
6. After restarting, you must repeat the above steps until there are zero Critical Updates left to install.

1. Go to the Start Menu and choose Run.
2. Type Control and then click OK.
3. For WIN 2000: Open Automatic Updates
   
   
   • For WIN XP Home: Open Performance and Maintenance - System - Automatic Updates.
   • For WIN XP Pro: Open System - Automatic Updates.
4. Check Automatic (Recommended). Please choose a day and time to have Automatic updates begin.

1. Open Internet Explorer and select Tools - Windows Update.
2. Click on the Use Administrator options link located on the left hand menu (a new window will be opened - Office Admin Update Center)
3. Click the Check for Updates link on the right. (If you are prompted to install the Office Updates Engine, select yes to continue)
4. Now, Click the Check for Updates link in the Office Update section at the top of page.
5. Do you see Internet Explorer's Info Bar displayed as shown in the picture on this page?
   
   
   1. If so, follow the two steps below to install the "Office Update Installation Engine" ActiveX control from Microsoft.
   2. If not, follow the directions on the Office Update ActiveX Control Failed to Load troubleshooting page.
6. Once you have selected the updates to be installed, click on the 'Start Installation' button.
7. Once installation is complete you may need to restart your computer.

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The new web-based VPN, boasting improved performance and platform compatibility for Windows, Mac, and Linux users, is available at vpn.unh.edu You must select appropriate group from menu bar to log in.

Nortel Extranet Client Installation
Required only for users accessing administrative systems (Banner, WebI).
Please read through this page before continuing.

All VPN clients have been consolidated into the download below. After downloading and installing the client software, you will need to select 1 of 8 profiles as best fits your needs. In the client these profiles are selectable from the “Connections” pull-down menu. Descriptions of each profile can be found on the main VPN page.

• VPN client download (All profiles).

VPN software to access the administrative VPN isn't free, as is the Windows client, because a third party puts it out. You can purchase this software directly from the vendor at http://www.netlock.com.

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1. Locate your My Computer icon (This icon may be located on your desktop or within your Start menu)
2. Right-click on My Computer and select Manage
3. Double-click on Local Users and Groups in the left-side menu
4. Double-click on Users in the left-side menu
5. Locate the Administrator or LocalAdmin account in the right-side menu
6. To change the password, right-click on the administrator or LocalAdmin account and select Set Password
   Note: Be sure your new password is set as a strong password. Strong passwords are not based on dictionary words or common number sequences (i.e. 1234) and should contain a minimum of 2-3 symbols (i.e. $, #, *)
7. Once your new Administrator or LocalAdmin password is set, reboot your computer.

1. Restart the computer
2. Once Windows shuts down, start tapping F8
3. From the menu, select Safe Mode and hit Enter
4. The computer will boot. Click on the icon for Administrator
5. Click on Start
6. Click on Control Panel
7. Click on User Accounts
8. Click on the icon for Administrator
9. Click on Create Password
10. Type in your new password and confirm that password.
    Note: Be sure your new password is set as a strong password. Strong passwords are not based on dictionary words or common number sequences (i.e. 1234) and should contain a minimum of 2-3 symbols (i.e. $, #, *). Your UNH email password is an example of a strong password.
11. Type a password hint
12. Click Set Password
13. Close all windows and restart the computer
    Note: If you are rebuilding a computer because it has been compromised, change all Administator passwords on the computer.

Ecora Patch Manager
Due to the mechanism Ecora Patch manager uses to push patches you will need to make slight changes to the Firewall built in to the new Windows XP SP2. In order for us to push patches, you must enable "File and Printer Sharing" in the exceptions tab in the Windows Firewall setting. To do this follow the instructions below.

1. Click on the "Start" button and select "Control Panel"
2. In the window that opens double-click on "Security Center".
3. When Security Center opens, click on "Windows Firewall" under "Manage security settings for:"
4. If the Windows Firewall is turned on, select the "Exceptions" tab.
5. In the "Exceptions" tab check "File and Printer Sharing" (if it is not already) and click "OK"
6. You're now ready to receive patches via Ecora Patch Manager.

ePolicy Orchestrator (EPO)
ePO is not affected by installing Windows XP Service Pack 2 and no further action is required.

If you are a student, your computer is not on the AD domain, you can still follow these instructions to find out your computer's name.

If you are a faculty or staff member your computer may be on the AD domain. You can find out by following these instructions:

1. Right click on the "My Computer" icon (if you have Windows 2000 then the "My Computer" icon will be on the desktop, if you have Windows XP or Vista the "My Computer" Icon may be on your desktop or it may be on the "Start" menu) and Click on "Properties".
2. Select the "Computer Name" tab, beside "Full computer name:" you will find the name of you computer.
3. On the next line, if it reads "Domain: ad.unh.edu" then your computer is on the AD domain. If it reads "Workgroup: xxxxxxx" then you computer is not on the AD domain.
4. Click "OK" to close this window.